SVIPSlots Privacy Policy – How We Protect Your Data in Pakistan

SVIPSlots ("we", "us", "our", "the Platform") takes the privacy of its members seriously. This Privacy Policy explains how SVIPSlots collects, uses, stores, protects and — where relevant — shares the personal information of registered members and visitors to svipslots.ws. It applies to all services offered on the SVIPSlots platform, including casino games, sports betting, promotions and customer support interactions.

By registering an account or using any feature of the SVIPSlots platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described within it. If you do not agree with how we handle personal data, you should not register an account.

This policy should be read alongside the SVIPSlots Terms and Conditions, which govern the overall relationship between you and the platform. If there is any conflict between this Privacy Policy and the Terms and Conditions on a matter of data handling, this Privacy Policy takes precedence.

SVIPSlots collects personal data in several categories. The table below summarises what we collect and why each category is necessary:

We do not collect payment card numbers in full. Full card numbers pass directly through PCI-DSS compliant payment processors — SVIPSlots stores only the last four digits for identification purposes. Similarly, mobile wallet PINs are never collected or stored by SVIPSlots.

We collect personal data through the following routes:

• Direct input: Information you provide when registering, making a deposit, contacting support, updating account settings or completing verification requests.
• Automated collection: Technical and usage data collected automatically when you access the platform — including IP address, device identifiers and browsing behaviour on the SVIPSlots website — via cookies and similar technologies (see Section 9).
• Third-party sources: Where identity verification is required, we may receive verification results from identity verification service providers. Payment processors confirm transaction outcomes but do not share your full financial credentials with us.
• Inferred data: We may derive information about your preferences and likely interests from patterns in your gameplay and platform usage — for example, identifying that you are a frequent cricket bettor in order to show relevant promotions. This inference is performed on our systems and does not involve sharing your data externally.

SVIPSlots uses the personal data we hold about you for the following purposes:

• Account management: Creating and maintaining your account, processing login requests, enabling account settings changes and managing your balance.
• Payment processing: Facilitating deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card payments. Verifying that the payment method belongs to you.
• Fraud and security: Detecting and preventing fraudulent account activity, money laundering, bonus abuse and other prohibited conduct as described in the Terms and Conditions.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour, applying deposit or loss limits set by you, and enforcing self-exclusion restrictions.
• Legal compliance: Meeting obligations under applicable law, including anti-money laundering requirements, identity verification obligations and responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregated usage data to understand how the platform is used, identify technical issues and improve the overall user experience. This analysis is performed on anonymised or aggregated data wherever possible.
• Customer support: Responding to queries, resolving disputes and maintaining records of support interactions for quality assurance purposes.
• Marketing: Sending promotions, bonus offers and platform updates to members who have opted in to receive them. See Section 12 for opt-out options.

SVIPSlots processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account and deliver the services you have registered for — including payments, game access and support. Without this processing the contract between you and SVIPSlots cannot be performed.
• Legal obligation: Processing required by applicable law — including identity verification, anti-money laundering checks and regulatory reporting obligations.
• Legitimate interests: Processing that serves SVIPSlots' legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have given explicit opt-in consent. You may withdraw this consent at any time without affecting your account.

SVIPSlots does not sell your personal data to any third party, ever. We share data only where it is necessary to deliver the service, comply with law, or protect against fraud and abuse. The categories of third parties with whom we may share data are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and bank/card payment processors receive the transaction data required to process your deposits and withdrawals. These parties operate under their own privacy policies and are responsible for the security of data within their own systems.
• Game providers: Licensed third-party game studios whose titles are offered on SVIPSlots receive minimal session data required to deliver the game. Game providers do not receive your full identity or payment information.
• Identity verification services: Where we request identity documents, a specialist verification service may process the submitted documents to confirm authenticity. Verification results are returned to SVIPSlots; the underlying document data is handled according to the verification provider's own data retention policies.
• Regulatory and law enforcement authorities: We will share data with relevant authorities where required by law, court order or regulatory instruction. We do not make such disclosures voluntarily beyond what is legally required.
• IT and infrastructure providers: Cloud hosting, email delivery and security service providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide.

SVIPSlots handles financial data with particular care given the sensitivity of payment information. All transactions are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the following data handling applies:

Deposit processing: Your mobile wallet number (Easypaisa/JazzCash) or bank account details are used solely to direct the payment. This information is transmitted via encrypted channels to the relevant payment processor. SVIPSlots does not store full mobile wallet credentials or full card numbers on our servers.

Transaction records: SVIPSlots retains records of all deposit and withdrawal transactions, including amounts, timestamps, payment method type (e.g., "Easypaisa") and transaction status. These records are kept for a minimum of five years for anti-money laundering compliance purposes.

Withdrawal verification: To protect against fraud, withdrawals are processed only to the same payment method used for deposits. Where a large withdrawal triggers an identity review, additional documentation may be requested before the transaction is completed. This is a protective measure for your own funds, not a restriction on access to them.

SVIPSlots employs a layered approach to data security. While no online platform can guarantee absolute security, we implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Technical measures include:

• SSL/TLS encryption for all data transmitted between your device and the SVIPSlots platform — indicated by the padlock in your browser's address bar.
• Encryption of sensitive data fields at rest within our databases.
• Access controls limiting which SVIPSlots staff can access personal data, based on their specific job function.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Automated fraud detection systems that monitor for unusual account activity patterns.

Organisational measures include:

• Staff training on data protection obligations and secure data handling practices.
• Internal data access logging so that access to personal data can be tracked and audited.
• An incident response procedure covering the steps to be taken in the event of a suspected data breach, including notification to affected members where required.

SVIPSlots uses cookies — small text files stored on your device — and similar technologies to make the platform work correctly and to understand how it is being used. We do not use cookies to build advertising profiles or to track you across third-party websites.

You can manage cookie preferences through your browser settings. Disabling cookies beyond the essential category may affect platform functionality — in particular, you may find that your login session does not persist correctly without functional cookies enabled.

SVIPSlots retains personal data for as long as is necessary for the purpose for which it was collected, or for as long as is required by applicable law — whichever is longer. The following retention periods apply to the main categories of data we hold:

After the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be attributed to any individual.

As an SVIPSlots member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@svipslots.ws with the subject line "Privacy Request" and a description of your request.

We will respond to all valid privacy requests within 30 days. In cases of complexity or a high volume of requests, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

SVIPSlots will send you promotional communications — including bonus offers, new game announcements and PSL betting promotions — only where you have opted in to receive them at the time of registration or subsequently through your account settings.

Marketing communications may be sent via SMS to your registered Pakistani mobile number or by email where an email address is held on your account. We do not use push notifications or in-app messaging for marketing without your explicit consent.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your SVIPSlots account settings.
• Replying STOP to any marketing SMS.
• Contacting support@svipslots.ws with a request to remove you from marketing lists.

SVIPSlots is strictly for users aged 18 and above. We do not knowingly collect or process personal data from any person under the age of 18. If we discover that personal data has been submitted by someone under 18, we will close the account immediately and delete all associated personal data as quickly as our legal obligations allow.

If you believe a person under 18 has registered on SVIPSlots using false information, please notify us immediately at support@svipslots.ws. We will investigate and take appropriate action promptly.

SVIPSlots reviews this Privacy Policy periodically and updates it when our data practices change, when new legal requirements apply, or when we introduce new features that affect how we handle personal data. The "Last Updated" date at the top of this page always reflects the most recent revision.

Where changes are material — affecting your rights, how we share your data or how long we retain it — we will notify registered members via their registered mobile number or email address at least 7 days before the updated policy takes effect. Minor clarifications and formatting updates do not require advance notice.

Continued use of the SVIPSlots platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not accept material changes, you should close your account before the effective date and submit any data deletion requests as described in Section 11.

If you have any questions about this Privacy Policy, want to exercise any of your privacy rights, or wish to raise a complaint about how SVIPSlots has handled your personal data, please contact us using the details below. Privacy requests receive a dedicated response and are handled separately from general support queries.

For information about responsible gaming tools — including self-exclusion and deposit limits — visit the Responsible Gaming page. For the full terms governing your use of the platform, see the Terms and Conditions.